REFUND POLICY

RETURNS

----

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tnbatts@gmail.com.

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tnbatts@gmail.com and send your item to: 5736 E Denver Rd, Rosebush, MI, 48878, United States.

Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:
To return your product, you should mail your product to: 917 S. Doe Trail, Mount Pleasant, MI 48858 United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

OUR STORY

In 2012, as a scrawny freshman at Central Michigan University, Dylan Banagis (co-founder) sat in on a Recreation 110 class as he watched a guest speaker roll into class on a single speed bicycle wearing a climbing helmet, a harness, a whitewater rafting PFD, and an 80 liter backpack packed to the brim. Unfortunately, there are pictures to prove it...
As you may have figured out, it was Jordan Bruursema (co-founder) speaking that day in class. Long story short, it was love at first sight. Dylan learned Jordan was a recreation professor at CMU and began going to his office hours to learn more about his zest for adventure he had talked about that day in class. He learned they both had a heart for Jesus and loved helping the less fortunate. As Dylan was majoring in Entrepreneurship and Outdoor Recreation at CMU, he eventually pitched the idea of creating a business with Jordan to promote outdoor recreation while giving back to those in need. After two years of hardcore coffee drinking, rock climbing breaks, leading trips for college students, and product research, the guys had come up with the idea behind The Wanderheart Project.
When deciding where they wanted to give back, Jordan and Dylan had an easy decision. With Jordan and his wife, Danielle, having lost a child to a congenital heart defect in 2013 (learn more here), the guys knew they wanted to give to families that were going through the same tragedy. That is why 11% of net profits go to families of a child born with a CHD. From there, they won the New Venture Competition at CMU and successfully funded their Kickstarter campaign, giving them enough startup cash to finally take the idea to market in 2016.
From there, it has been nothing but a learning process for the two. With many record months behind them, the company is continuing to grow and the guys are building the brand everyday. Their hope is to be a brand recognized for giving back to those in need and bettering the lives of those seeking positive change and responsible technology use.