REFUND POLICY

Returns
Our policy lasts 90 days. If 90 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Additional non-returnable items:

- Clearance items

- Gift Cards

- Virtual Products

-  Mystery Boxes


To complete your return, we require a receipt or proof of purchase. In order to return, we ask that you send the items you want to return to the following address:

LIFE UNPLUGGED
100 EAST BROADWAY
MOUNT PLEASANT, MI
48858
 
Please include a note specifying what item you are returning, why you are returning, and your order number. When it’s received here, we will process your return.
REMINDER: Mystery boxes, mystery misprints, and clearance/liquidation items cannot be returned or exchanged.


There are certain situations where refunds are not granted (if applicable)
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error. This includes if the items sent back have any of the following: smell of smoke, perfumes or essential oils, has pet hair on it, has stains on it, & is washed or worn.
- Any item that is returned more than 90 days after delivery date will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lifeunplugged.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@lifeunplugged.com and we will tell you the best place to send your package.

There are certain situations where exchanges will not be granted 
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error. This includes if the items sent back have any of the following: smell of smoke, perfumes or essential oils, has pet hair on it, has stains on it, & is washed or worn.
- Any item that is exchanged more than 90 days after delivery date will not be accepted.

Shipping
To return your product, you should send us an email at support@lifeunplugged.com and we will tell you the best place to send your package.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*No returns on clearance items, virtual products, or mystery boxes!

OUR STORY

In 2012, as a scrawny freshman at Central Michigan University, Dylan Banagis (co-founder) sat in on a Recreation 110 class as he watched a guest speaker roll into class on a single speed bicycle wearing a climbing helmet, a harness, a whitewater rafting PFD, and an 80 liter backpack packed to the brim. Unfortunately, there are pictures to prove it...
As you may have figured out, it was Jordan Bruursema (co-founder) speaking that day in class. Long story short, it was love at first sight. Dylan learned Jordan was a recreation professor at CMU and began going to his office hours to learn more about his zest for adventure he had talked about that day in class. He learned they both had a heart for Jesus and loved helping the less fortunate. As Dylan was majoring in Entrepreneurship and Outdoor Recreation at CMU, he eventually pitched the idea of creating a business with Jordan to promote outdoor recreation while giving back to those in need. After two years of hardcore coffee drinking, rock climbing breaks, leading trips for college students, and product research, the guys had come up with the idea behind The Wanderheart Project.
When deciding where they wanted to give back, Jordan and Dylan had an easy decision. With Jordan and his wife, Danielle, having lost a child to a congenital heart defect in 2013 (learn more here), the guys knew they wanted to give to families that were going through the same tragedy. That is why 11% of net profits go to families of a child born with a CHD. From there, they won the New Venture Competition at CMU and successfully funded their Kickstarter campaign, giving them enough startup cash to finally take the idea to market in 2016.
From there, it has been nothing but a learning process for the two. With many record months behind them, the company is continuing to grow and the guys are building the brand everyday. Their hope is to be a brand recognized for giving back to those in need and bettering the lives of those seeking positive change and responsible technology use.