Refund policy

Returns
Our refund policy lasts 100 days. If 100 days have gone by since your purchase has been delivered, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Additional non-returnable items:

- Clearance items

- Gift Cards

- Virtual Products

-  Mystery Boxes


To complete your return, we require a receipt or proof of purchase. In order to return, we ask that you send the items you want to return to the following address:

LIFE UNPLUGGED
100 EAST BROADWAY
MOUNT PLEASANT, MI
48858

Please include a note specifying what item you are returning, why you are returning, and your order number. When it’s received here, we will process your return and provide your refund.

REMINDER: Mystery boxes, mystery misprints, and clearance/liquidation items cannot be returned or exchanged.


There are certain situations where refunds are not granted (if applicable)
- Any item not in its original condition, is damaged, or missing parts for reasons not due to error of Life Unplugged. This includes if the items sent back have any of the following: smell of smoke, perfumes or essential oils, has pet hair on it, has stains on it, & is washed or worn.
- Any item that is returned more than 100 days after delivery date will not be accepted and will be sent back to the customer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@lifeunplugged.com.

Exchanges (if applicable)
If you need to exchange, please send back your item to the following address:

LIFE UNPLUGGED
100 EAST BROADWAY
MOUNT PLEASANT, MI
48858

Please include a note specifying what item you are exchanging, why you are exchanging, your order number, and what you would like in return. When it’s received here, we will process your exchange and get it out to you as soon as possible.

There are certain situations where exchanges will not be granted 
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error. This includes if the items sent back have any of the following: smell of smoke, perfumes or essential oils, has pet hair on it, has stains on it, & is washed or worn. -
- Any item that is exchanged more than 100 days after delivery date will not be accepted.

***Please do not attempt to exchange a product that has already been worn/washed.

Defective Products Received

Accidents happen, and sometimes we do have some flawed items ship out. Hold tight! We will take care of you. You can just shoot us a message at support@lifeunplugged.com and we will take care of you without question. 


Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

*No returns on clearance items, virtual products, or mystery boxes!